Germany-based automobile giant Volkswagen came up with a strange event in the USA. Car-Net, the brand’s remote monitoring and control system, could not be used due to the fact that a child was abducted, but no payment was made. The mind-blowing event drew the reaction of Volkswagen owners.
Volkswagen Car-Net offers various advantages for vehicle owners. In this context; You can control the vehicle remotely and track its location. However, regular payments to Volkswagen are required to take advantage of these features. In the incident that caused Volkswagen’s reaction, a person whose vehicle was hijacked in the USA was deprived of Car-Net services because he did not pay. Volkswagen’s statement on the subject was not delayed.
How did it happen?
In the incident in Illinois, USA, a 34-year-old woman came to her house with her two children and parked her car. The woman, who was trying to leave one of the children at home and take her second child, encountered an unexpected event. The usurper, who got out of another vehicle, made a move to steal the woman’s 2021 Volkswagen vehicle. The thief, who managed to get into the vehicle after beating the woman, started to run away with the 2-year-old little boy. The woman, whom the thief drove over and seriously injured, nevertheless managed to make an emergency call and inform the authorities.
This is exactly where the Volkswagen Car-Net scandal took place!
When the law enforcement officers who came to the scene learned that the vehicle was Volkswagen, they called Volkswagen to track the location via Car-Net. But an unexpected answer was given. Volkswagen Car-Net officials said that the $150 required for the subscription system that allows location tracking of the vehicle has not been paid, and they cannot help because of this. Moreover, in the absence of payment, location tracking would not be possible through the system. Desperate, the police had the opportunity to learn the location of 2021 model Volkswagen after paying $150.
However, the payment was made in vain. A parking attendant reported that a small child was dropped and abandoned inside a suspicious Volkswagen!
According to the statement made by the law enforcement officers, the notice that came to the center was more effective than Volkswagen officials. After the law enforcement officers found the child, information came from Volkswagen and the location of the vehicle was reported. The police, who followed the location of the 2021 model Volkswagen for a while, found the vehicle abandoned in another parking lot. The hunt for the usurpers is still in progress.
Volkswagen announced that what happened was a serious omission!
After the incident in Illinois drew public reaction, Volkswagen made a statement. The company said that they are working with third-party providers for the Car-Net service and that the fault in this case lies with that third-party provider. According to Volkswagen, the Car-Net infrastructure had a special procedure for emergencies and had the potential to provide information even if payment had not been made. While Volkswagen acknowledged that similar incidents had occurred in the past and that the emergency procedure was activated, but this time there was a serious violation due to employee error, it announced that the internal investigation was continuing.
