One of the issues discussed from time to time, there has been a remarkable development for the unsubscribe process before the end of the commitment. Protecting the citizens’ rights, the 2nd Civil Court of First Instance of Muş decided that the cancellation fee could not be reflected to the citizen in case the commitments for more than one year are requested to be cancelled.
NS. A citizen named A. opened an internet subscription with a commitment of 24 months. However, the man, who was not satisfied with the service he received and had problems such as constant disconnection and low speed, wanted to cancel the package on the 13th day of 1 year, 3 months of his subscription. If the company providing the service, İ. He issued a withdrawal fee of 709 TL to A. Thereupon, the citizen, who went to the Provincial Consumer Arbitration Committee of Muş, started to seek his rights. In the case of the 2nd Civil Court of First Instance of Muş as the Consumer Court, it was concluded that the citizen was right.
The decision is precedent
As a result of the case, which was first examined by the Muş Provincial Consumer Arbitration Committee and then by the Muş 2nd Civil Court of First Instance, it was decided that the citizen was right and that no withdrawal fee could be charged for commitments longer than one year. The court decided to return the 709 TL that the citizen had to pay. In the statements made by the court, “The plaintiff (consumer) has the right to terminate the contract with a duration of more than one year, at any time without giving any reason and without paying any penal clause. ” was stated.
Let’s say that the incident is a precedent. In other words, in similar cases in the future, citizens will be able to provide the refund of the withdrawal fee by showing this case as a precedent. In this process, citizens I. He will have to follow the same method as the citizen named A. This court decision will most likely put the cost of withdrawal into history.
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