The Samsung Galaxy S23 Ultra is currently the company’s most expensive smartphone. Phones sold at high prices are expected to be of very high quality and to be flawless, but this is not the case. There are numerous complaints regarding the S23 Ultra display on various social media platforms. Some users shared images that clearly had a defect in one corner of the screen, but according to Samsung’s statement, this is neither a real problem nor a manufacturing defect.Samsung: Normal, does not affect use
“The display panel consists of several layers of components, including surface tempered glass that is coated directly above the display panel. It adopts a waterproof/dustproof structural design, which can effectively prevent foreign objects or liquids from entering.
All Samsung products pass strict internal quality controls. The display panel is a component made up of multiple components (surface tempered glass, dustproof, waterproof layer…). Under high light, lines can be seen at certain angles after the light is refracted. This is a normal phenomenon and does not affect the function and life of the product, please feel free to use it.” says.
Some users do not fully agree with Samsung’s statement on the matter, especially as it seems to be a flaw. It is unclear whether Samsung will issue a refund or exchange for those experiencing this issue.
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