Samsung introduced the Galaxy S22, Galaxy S22 Plus and Galaxy S22 Ultra phones at its Unpacked event on February 9th. Some time after the release of these devices, it was seen that the phones came pre-installed with the Game Optimization Service (GOS). Later, it turned out that more than 1,000 applications and games lost their performance.
Galaxy S22 series users wanted to disable the Game Optimization Service to prevent performance degradation, but they started complaining after they found out that they couldn’t do it. The technology giant said that this problem will be solved by sending an update to the phones after that. Samsung CEO, on the other hand, made many statements on this issue at the shareholders meeting held today. Let’s take a look at the details of the news together.
Samsung acknowledged the issue and apologized
Samsung added Gaming Performance Management Mode to the phones to fix the issue. However, this update did not reach many countries. That’s why some Galaxy S22 users asked for the Game Optimization Service to be completely removed. The South Korean Fair Trade Commission has started research on this issue.
Samsung held its 54th annual shareholders meeting today. Samsung CEO JH-Han apologized to shareholders for the Galaxy S22 app restriction issue. He then said he couldn’t understand customers’ concerns about app and game performance. Han stated that the Game Optimization Service is only designed to optimize devices, not to cut costs.
What do you readers think about this issue? Do you think the CEO is justified in his statements and his thoughts that customers are worried? You can comment or express your thoughts on the SDN Forum.
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