With the Official Gazette published on
, a new regulation for the electronic communication sector entered into force. The new regulation includes important consumer protection-oriented articles for parties such as GSM operators and internet providers. Minister Ömer Fatih Sayan shared a statement about the regulation published with the title “Regulation on Amending the Regulation on Consumer Rights Regarding the Electronic Communications Sector”.
Sharing a statement on his Twitter account, Deputy Minister of Transport and Infrastructure Ömer Fatih Sayan announced that electronic communication subscriptions can be started via e-Government with e-signature, TR ID card or internet banking information. In addition, it will be possible to subscribe by authenticating with a real-time digital call. The new protective regulations announced by Minister Sayan were as follows:
Word games come to an end in campaigns, commitments become transparent:
- If you become a member of this campaign, you will be deemed to have approved the campaign of electronic communication providers. Terms such as ” will no longer be valid. With the regulation, transactions that require subscriber approval cannot be combined under a single approval, and separate approvals will be obtained. Thus, subscriptions made indirectly without demand will be prevented.
- Customer service, text message, mobile app, SIM etc. Approvals given through methods can be checked 24/7 from the operators’ online transaction center.
- Calls made by the call center will not be processed without confirming that the customer is a direct subscriber. Those who have more than one line will be able to limit the transaction authorities of their other lines. In particular, high billing grievances of parents will be prevented.
- Documents will not be photocopied for transactions made with a TR ID card or a chip passport. Thus, irregularities made by using the identity cards of others will be prevented.
- When the subscription contract is made, an easy and understandable undertaking/contract sample will be given to the consumer. With the new regulation, the commitment period will be limited to a maximum of 24 months. Consumers will be informed about the end of the commitment.
Although internet speed is not provided, the citizen can terminate the contract with impunity:
- Subscribers will be informed transparently about which transactions will violate the commitment. If the internet speed announced to the subscriber cannot be provided, our citizen will be able to terminate the contract without paying a penalty.
- Packages, campaigns and tariffs cannot be promoted with the same name. Each package will be introduced with a single name and possible confusion will be avoided. All current, removed or past tariffs will be available on the operators’ websites.
- New fees will be stopped by operators to subscribers whose services are restricted. Billing information and billing link will be sent via short message to subscribers who do not choose to send an invoice. Subscribers will be able to access billing and usage details for the last 1 year.
How to terminate the commitment?
To terminate your committed subscription, you can contact the subscriber’s provider and give notice of termination. By law, your subscription must be terminated within 7 days at the latest from the date on which the notice of termination is received by the provider.
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