Yemeksepeti, which has switched to a brand new interface in the past weeks, continues to be on the agenda with the problems experienced by both customers and restaurant owners since the update. One of these problems was shared by restaurant owner Yiğit Can Akkor on Twitter.

Akkor gave a place to a problem he experienced in his post and what he encountered after reporting the problem. Stating that his restaurant was not serving on Monday, Akkor’s first problem was that he could order even though the restaurant was closed. Akkor described the process as follows:

“Yemeksepeti blames restaurants for technical problems”

After experiencing this problem, Akkor tries to reach Yemeksepeti as an ‘orderer’. Afterwards, Yemeksepeti returns to Akkor to get information from the restaurant owner. Akkor states that the restaurant is closed on Mondays and they have been having problems with Yemeksepeti since the new system was introduced. Afterwards, he makes the following request to Yemeksepeti:

After receiving information from Akkor as a restaurant owner, Yemeksepeti returns to Akkor’s request as an orderer. The feedback given by Yemeksepeti to Akkor as a customer is “The restaurant canceled your order due to a technical problem”. Upon this, Akkor asked the Yemeksepeti official, “Is there a cancellation by the restaurant because the order has reached the restaurant and they could not send it somehow?” poses the question.

Yemeksepeti’s response to this question was again contrary to Akkor’s request as the restaurant owner, “Yes, the restaurant canceled your order.” is happening. Another response to Akkor, who reached out as a customer after all these, is as follows:

Another restaurant owner expressed his complaints under Akkor’s post:

After Akkor shared, another restaurant owner shared his experiences. The owner of the restaurant named Aytuğ Öner claims that the valet couriers were late to take the order, and Yemeksepeti blamed the restaurant when the customer wanted to cancel the order because it was late. Öner’s shares are as follows:

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