US-based technology giant Apple’s 2021 model flagship smartphone iPhone 13, a hair-raising error has been detected. In particular, according to the shares made by iPhone 13 owners in China, the screen of the phones turns pink or purple on its own. It is not yet known what caused the error.
According to the shares of iPhone 13 owners on social media, phones suddenly become unusable. Moreover, some users are also encountering problems such as prolonged stuttering, automatic restarting, and similar problems with the color change of the screen. According to the information obtained, the pink or purple screen problem disappears on its own, as well as on its own.
Resetting or updating doesn’t work
According to the explanations in the user reports, resetting or updating the iPhone 13 that encounters the pink screen error does not work. Users who have tried it say that these are temporary solutions and that the error resurfaces after a while. For this reason; If you are using an iPhone 13 and suffer from similar error, do not reset your phone for nothing.
Statement from Apple customer service
A Chinese using iPhone 13 announced that he has reached Apple customer service to solve the problem. According to the user’s claim, Apple customer service stated that this is not a hardware problem. The advice given to the user was to update the operating system and applications on the phone. However, it is already known that this does not work. A user sharing in the forum section of Apple’s website states that he has prevented this problem by downgrading the operating system version. It is not known for now how to fix the error, which is seen across all models in the iPhone 13 family.
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