Spotify Premium users recently reported that they listen to advertising while the service should be without advertising. While the complaints from users are increasing, Spotify said that technical teams examined the issue and tried to determine the source of the problem.

Compared to the information shared in Spotify’s official community forum, Premium subscribers are exposed to advertisements in Android, iOS and web version. It is not known why this problem is experienced in the service that needs to offer an advertising -free experience.

Spotify took to examine the advertising complaints of premium users

Although users think that this is due to a systemic error, the company said it is working to determine the source of the problem. Spotify representatives asked subscribers affected by boredom to share information for device model, operating system and application version.

Spotify asked users to share the image recording if possible to detect the problem. The company said that it would make the necessary corrections by valuing the feedback. While it is known that there were similar complaints before, it is not clear when the problem will be solved. On the other hand, users who pay the price for an advertising -free experience are quite reflected in the face of this situation.