How to Change Residence from e-Government?

You may have moved to a different city or to a different area in the same city for many different reasons. After the rush to move is over, you have a legal obligation to report this situation to the official authorities. In the past, you had to get a document from the headman’s office and go to the civil registry offices for a change of address notification, but fortunately, the system has changed and it has become possible to change residence through e-Government.

You can perform the e-Government change of residence from your computer, smartphone or via the mobile application of the system. It is a very simple process, but sometimes there may be some problems with the address and in this case, you may need to go to the civil registration offices with the necessary documents. Of course not always. Let’s take a closer look at how to change residence from e-Government and see how to solve the problems you may encounter.

How to change residence from e-Government?

• Step #1: Open the e-Government website via the link here.
• Step #2: Log in with your e-Government account information.
• Step #3: Type address change notification in the search bar and search.
• Step #4: Click on the General Directorate of Population and Citizenship Affairs Address Change Notification option to open the relevant page.
• Step #5: Choose who to notify of address change.
• Step #6: Write the move date.
• Step #7: Enter the identity information of the person you will change address.
• Step #8: Enter the details of your new residential address.
• Step #9: Choose your notification method.
• Step #10: Confirm the action.

Step #1: Open the e-Government website:

In order to change residence via e-Government, you must first open the website of the system. You can do this via the e-Government website that you can open via your desktop internet browser or mobile internet browser, or via the e-Government mobile application that you can download and use on your iOS or Android devices.

Step #2: Log in with your e-Government account information:

After opening the e-Government website, you need to log in with your account information. If you do not have an e-Government account, you cannot perform this operation. If you have not received your e-Government password before, you can learn the details about the subject by examining our article here.

Step #3: Type address change notification in the search bar and search for:

After opening the e-Government website and logging in with your account information, you should search by typing “address change notification” in the search bar in order to easily reach the page where you can change residence from e-Government.

Step #4: Click on the General Directorate of Population and Citizenship Affairs Address Change Notification option to open the relevant page:

After searching by typing “address change notification” in the e-Government search bar, you will see results related to keywords. In order to continue the process of changing residence from e-Government, you need to click on the first result, General Directorate of Population and Citizenship Affairs, Address Change Notification.

Step #5: Choose who to notify of address change:

When you open the Address Change Notification page of the General Directorate of Population and Citizenship Affairs, you will see two options; ‘I will only make an address statement for myself.’ and ‘I will make an address statement for myself and family members with whom I share the same residence.’ Continue the process by choosing the one that suits you best from these options.

Step #6: Type the move date:

Another information entry section that appears on the Address Change Notification page of the General Directorate of Population and Citizenship Affairs will be the date of relocation. You can enter your moving date in the form of day, month, year by putting / between them or you can select the moving date on the calendar.

Step #7: Enter the credentials of the person you will change address:

Not everyone has to do this step. If ‘I will only make address notification for myself.’ If you have chosen the option, you can proceed directly to the next step, but ‘I will make an address notification for myself and family members with whom I share the same residence.’ If you have chosen the option, in this step, you need to share the identity information of the person to whom you will notify the address change.

Step #8: Enter the details of your new residential address:

This is the most important step in the process of changing residence from e-Government. Because the information you enter in this step will now be your new residence address. Continue the process by making sure that you enter the city, district, district, building information in the most correct way without rushing.

Step #9: Choose your notification method:

You will be asked to choose a notification method after you have entered your new residence address with all the details on the Address Change Notification page of the General Directorate of Population and Citizenship Affairs. You can make this notification with electronic signature, mobile signature or SMS approval.

Step #10: Confirm the action:

You will be asked to check your new information after entering all your information completely on the General Directorate of Population and Citizenship Affairs Notification page and choosing the notification method. After you are sure that the information is correct, you will have completed the process of changing residence from the e-Government by confirming it.

‘e-Government change of residence does not match the entered credentials’ problem:

During the process of changing residence from e-Government, ‘The identity information entered for e-Government change of residence does not match.’ If you are getting an error message, you can update your credentials via the Renew My Information option on the My Credentials page. If the problem persists, after going to the nearest civil registry office, you can find out the cause of the problem and be directed for a solution.

What you need to know about the e-Government change of residence:

With the amendments made in the Population Services Law No. 5490, you no longer need to obtain any documents from the mukhtar or go to the civil registry offices in person for address change notification. However, it is still possible to encounter some problems during the process of changing residence from e-Government.

You must notify the change of address within 20 days by law. You may be fined for address changes that are not notified within 20 days. During the e-Government change of residence process, you can see that there are people registered at your new address. To solve this situation, you may need to apply to the civil registration offices with documents showing that you live there, such as electricity, natural gas, water bills.

You may experience a similar problem when registering multiple contacts at the same address. In such a case, you may need to go to the civil registration offices with an invoice confirming the address and that person. You may need to get a confirmation from the apartment manager, building manager or headman in unresolved cases, although not always. However, this is not a standard procedure.

We have explained step by step how to do this by answering the question of how to change residence from e-Government, where you can make an address change notification online. If you have any problems during the process of changing residence via e-Government, you can go to the nearest civil registry office and get information about the subject.