Especially after the pandemic period, Getir started to be used popularly in a few parts of the world, especially in our country. The platform, which allows you to receive most of the products you want at your door within minutes, and to shop without moving from your place, continues to close the era of buying something from the market or grocery store. Not only the market, but thanks to Getir, you can even order food from the places around you. In fact, we have the opportunity to easily solve most of our daily needs through Getir. But sometimes we make mistakes. For example, we may have placed an erroneous order on Getir, and we may have to abandon the order we placed. If you’re wondering what to do to cancel an order with Getir in such a situation, gently scroll down.
When we are distracted, we can make some mistakes. The simplest of these is placing the wrong order. From time to time, we may not only give up the wrong order, but also from time to time. In such situations, we need to know what to do. We told you what to do in such situations. If you wish, without further ado, let’s move on to our Bring Order cancellation guide.
First, is it possible to cancel an order with Bring?
First of all, you may be wondering if you can cancel the orders you placed on Getir. You can cancel the orders you place on Getir as long as you provide a valid and important reason. You must have some valid reasons to cancel your order. We have listed these reasons for you below. If you repeatedly cancel orders through Getir, there is a possibility that your Getir account will be closed. Because, when Getir confirms frequently returning orders, it has the authority to close your account without asking you.
How to cancel an order, what should I do?
First of all, you need to have a valid reason. For example, there must be reasons such as the delay of the order, the fact that you have to leave your current location, and the wrong order. Otherwise, if you cancel an order several times without giving a real reason, your Getir account may be closed completely. In order to cancel the order you placed on Getir, you need to contact customer service. After getting in touch, let us know that you want to cancel your order and your reason for canceling. If the Getir customer service is confirmed later, your order may be cancelled.
After calling +90 (850) 532 50 50, complete the steps and proceed to customer service. Tell the customer service representative who contacts you later that you want to cancel your order. As long as your justification is approved, your order will be canceled quickly.
Will the fee be refunded after I cancel the order?
After canceling your Getir order, your money will not be deposited directly into your account. Getir will send your money directly to your account after your return request. However, due to banks, it takes between 1 and 8 business days for the money to arrive in your account. Your refund will be deposited in your bank account within a maximum of 8 working days. If 8 business days have passed and your money has not been deposited in your account, you must first contact Getir customer service. If the situation is not due to Getir, you can inquire by calling the customer service of the bank you work for.
Reasons for canceling an order:
- Not available at the address you ordered
- Ordering wrong
- Delay of order
Not available at the address you ordered
For example, you placed an order for your home. But there was an emergency and you had to leave the house before the order arrived. When you call Quick Bring customer service and explain the situation, your order will be canceled quickly. But in such cases, you need to call Fetch as fast as you can. It will not be right to call after the order arrives at your door.
Ordering wrong
You want to eat doner kebab, but you ordered lahmacun by mistake. Minutes after placing your order, you have to call Getir again and tell them that you have placed the wrong order and therefore you want to cancel your order. If the Getir customer service confirms it later, your order will be cancelled. You can place your new order quickly and easily afterwards.
Delay of order
You have the right to cancel your order if the time stated on the order you have placed and more has passed. For example, if the delivery time is 15-20 minutes and 40 minutes have passed since you placed the order, you can cancel your order by contacting customer service from the same number.
The 3 simple examples above will suffice to cancel your order from Getir. To summarize, you need to have a really important reason to cancel the order. For this reason, you cannot always give up on your order. Because if this is detected by Getir, your account may be closed. Therefore, be careful not to cancel orders frequently and have valid reasons.
We have answered the question of how to cancel an order and how to get a refund for you. When you want to cancel an order through Getir, simply follow the steps above. Have you ever canceled an order from Getir? If you did, don’t forget to state your reasons below.
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