ChatGPT era in healthcare has begun: More patients will be admitted

GPT-4, the most advanced artificial intelligence model developed by OpenAI, is now starting to be strongly integrated into healthcare. In the meantime, let’s mention that OpenAI is behind the popular ChatGPT chat bot and GPT-4 is used in this tool. On the other hand, US healthcare chain Carbon Health has added GPT-4 to its systems and has achieved “extraordinary” success.

Artificial intelligence integrated into healthcare services

Carbon Health is a US healthcare chain that describes itself as a human-centered “hybrid healthcare provider” and uses the power of technology to make excellent care more accessible to everyone. The company has also embraced the generative AI trend and already has an automation tool that writes notes instead of human doctors.

Carbon Health’s artificial intelligence is called Carby, and it’s integrated into the company’s electronic health records (EHR) system, which is used in more than 100 locations for primary care and emergency care clinics in the US. Carby is working on data recorded during conversations between doctors and their patients, but recording and processing the check-up call requires patient consent.

16 minutes of work reduced to 4 minutes

Audio recorded from the conversation is transcribed via Amazon’s AWS Transcribe Medical cloud service. All the information along with the available medical data about the patient is then sent to OpenAI’s GPT-4 model for processing.

Carbon Health says GPT-4 can generate health and medical data summaries within 4 minutes. Human doctors need 16 minutes to achieve the same results, according to the organization. The company says clinics can now accept more patients than before, thanks to this time-saving “extraordinary procedure.”

88 percent accuracy

Like all other prolific AI models, the GPT-4 is prone to errors and likes to make things seem real. Therefore, doctors will have to spend some time checking and validating the text generated by the artificial intelligence. Doctors have to review and validate every medical decision made by AI, at least for now. Despite his tendencies to hallucinate, Carby is apparently able to produce medical records that are 88 percent acceptable without editing.

Carbon Health says its generative AI model is already used in more than 130 clinics, and more than 600 medical staff have access to the new automated procedure. According to a San Francisco clinic that has tested the tool, Carby can provide a 30 percent increase in the number of patients that can be treated in the same time frame.