US-based cryptocurrency exchange Coinbase is considering using artificial intelligence as its live customer service.
The company’s CFO made statements on the development of artificial intelligence. The CFO evaluated the answers of artificial intelligence and stated that it can be used as a live assistant.
Coinbase CFO Considers Using AI as Live Assistant
Coinbase Global Inc. is taking a closer look at AI and how it can impact all parts of its business, according to Chief Financial Officer Alesia Haas.
Speaking to Bloomberg after the crypto exchange announced its first-quarter results on Thursday, Haas said they wanted to seize opportunities for artificial intelligence.
The largest US cryptocurrency exchange is examining how AI can cost-effectively improve customers’ experiences. In a blog post in October, the company discussed using machine learning to combat fraud and make its trading platform more secure.
Coinbase reported a profit of $79 million in the first quarter, compared to a loss of $429.7 million a year earlier. Revenue fell less than anticipated. Shares of Coinbase rose about 8.3 percent in trading.
The company surpassed analyst estimates in its first-quarter announcement.
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