An Apple Watch Series 7 user shared his complaint after his watch overheated, started to smoke, and eventually exploded. The incident was brought to Apple’s attention, the company said it would investigate what happened. However, he asked the user to remain silent during this time and not to share his experience.According to 9to5Mac, the Apple Watch user notices that the watch normally heats up much more when it is on the wrist. Then the Apple Watch rings and watchOS warns that it shuts down due to temperature.
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Even the most veteran of Apple Support couldn’t figure it out
After that, the Apple Watch user immediately calls Apple Support to explain the situation. It goes up to Apple’s most senior employee who can find a solution on this issue. However, the call does not provide a solution or advice, only the user is asked not to touch the watch until news comes from Apple. The next morning it gets even bigger. When the user wakes up, he finds the watch too hot to touch and the heat shatters the device’s screen.
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Long time no news from Apple
While the user is photographing the watch to send it to Apple, the watch makes crackling sounds and then explodes. The watch leaves burn marks on the wearer’s wrist. After returning from the emergency room, he reaches Apple again. Although the company says that the event will be a priority and that it will be notified on the next business day, there is no news from Apple.
Apple tried to get a document signed
Apple eventually decides to take the watch to the labs for further testing. The interesting thing is that the user has to sign a document stating that this event will not be shared with anyone. The user does not sign the document.
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