As you may remember, at the beginning of the week, French authorities banned the sale of the iPhone 12 on the grounds that it violated electromagnetic radiation exposure limits. Apple is taking some precautions to prevent the situation from getting more complicated.According to the news provided by Bloomberg, the Cupertino company asked its technical support staff to refrain from answering questions about radiation levels in this iPhone model. He told consumers not to provide any information when they asked questions about the issue.
Employees were also informed that they should not accept customers’ requests to return or exchange the phone unless it was purchased within the last two weeks. Since this is already included in Apple’s general return policy, there is nothing open to discussion about it.
“Emphasize that it has been rigorously tested”
According to the company, customers who ask whether the phone is safe should be told that all Apple products undergo rigorous testing to ensure they are safe. Consumer protection groups in Germany and Spain had expressed concerns about the radiation levels of the iPhone 12.
Finally, Belgium made a statement and announced that it would re-evaluate the potential health risks of the iPhone 12. In SAR tests conducted by France, it was determined that the iPhone 12 emits 5.74 watts of electromagnetic waves per kilogram when held in the hand or in the trouser pocket. Let us note that the EU standard is 4.0 watts per kilogram.
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