New Zealand-based technology company Soul Machines has started building virtual humans to collect metadata. The company, which also made a name for itself with its digital brain production efforts, succeeded in producing digital humans with the Humans OS 2.0 platform.
Equipped with artificial intelligence technology, digital humans are human-supported and act on human instructions. Sam, the digital human produced by Soul Machines, began interactions with customers. The founding partner of the company, Greg Cross, emphasized that digital people will contribute to the digital workforce.
Digital people started working
Today, many scientists continue their work in the digital human industry. The tech company Soul Machines is also currently producing digital humans, mostly to be involved in customer service. However, Soul Machines is ahead of other companies with two features. First of all, the company succeeded in producing the digital brain with its groundbreaking research in the art of digital human creation. Another important point is that the digital people with “teachable” brains produced by the company started to work in tasks such as customer service. Digital workers currently need the guidance of an instructor, they continue their work thanks to the commands they receive. Soul Machines’ goal is to teach digital people how to make decisions based on goals and values. But of course the company is aware of how remote this is, as the company’s co-founder Cross said, “You can create a digital version or multiple versions of yourself in the future. While you are having a much more enjoyable time, they can do something for you or earn money for you.
Greg Cross noted that as the metadatabase of the digital workforce evolves, it will become industry and business, and then there will be more benefits. That’s why he thinks that the kind of animation they do with digital humans will be a fundamental part of the metaverse (fictional universe) structure. For example, games are no longer just for fun. It has become a giant industry served by artists, developers, producers or publishers. Cross suggests using digital humans to play games. Underlining that the human touch is rapidly decreasing in banks or shopping sites, he thinks that digital people with a digital brain system may become very important for the customer experience. CEO Cross stated that in the future, it will be possible for digital people to work in every field, including the health and education sector.
It may make sense to use a controllable artificial intelligence when any workforce is only considered in terms of the benefit it provides. But considering the cost required to get there, it seems highly unlikely that digital humans will become mainstream.
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