In the iPhone 14 satisfaction survey conducted by third-party research company 451 Research, it was revealed that 99% of users are satisfied with the iPhone 14.
But such a statistic is impossible, according to PerfectRec, the personalized product recommendation platform that covered this research. According to PerfectRect editor Wally Nowinski, statistically, no product in the world can achieve a 99% satisfaction rate.
Apple’s bold claim is statistically improbable.
Citing 451 Research, a third-party research firm, Apple claimed that the iPhone 14 had a 99% customer satisfaction rating. The iPhone 14 may be a really great phone, but according to PerfectRec, 99% satisfaction is almost impossible given the statistics.
PerfectRec; Even if everyone who participated in the survey said that even if they really love using the iPhone, it is not possible to find close to unanimous satisfaction using traditional survey methods, and even in a scenario where everyone is satisfied, a few percent of people will not understand the question or give the wrong answer.
Also, if the claim that the iPhone 14 has a 99% satisfaction rate were true, that would mean it’s the best and most popular product of all time, which isn’t true and is quite different from satisfaction data from independent research and survey companies.
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