Greg Jackson, CEO of British energy company Octopus Energy, announced that the artificial intelligence they commissioned alone did the job of 250 employees. Stating that the company has been experimenting with artificial intelligence for several months, the experienced manager says that they have integrated this technology into various corporate systems.As of February, AI was allowed to respond to customer emails. Jackson stated that currently, artificial intelligence responds to more than a third of customer emails, which corresponds to a turnover of approximately 250 people.
Customers more satisfied with AI
What is even more remarkable is that emails written by artificial intelligence provide 80% customer satisfaction. Customers find AI answers better than live experts. Let us remind you that the customer satisfaction rate among trained employees is 65%.
Octopus Energy officials said AI responses were personalized and reviewed before they were sent. Research shows that artificial intelligence tools increase the productivity and quality of employees. But the group where these tools benefit the most is often the less skilled people.
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