Complaintvar Announces Most Complained Of The Year

As an intermediary for customers to contact companies directly about the problems they are experiencing, complainvar has published its data for the year 2022. The sectors with the most complaints and the most satisfying customers were announced.

According to the shared data, nearly 450 thousand complaints were resolved in Complaintvar in 2022. Complaints about visa brokerage and consultancy companies increased by 419%, making it the sector with the highest increase.

Industries with the most complaints:

1. E-commerce (469 thousand 961 complaints)
2. Finance (360 thousand 439 complaints)
3. Communication (267 thousand 30 complaints)
4. Cargo-transport (245 thousand 308 complaints)
5. Internet platforms (226 thousand 958 complaints)
6. Shopping (186,663 complaints)
7. Public (141,139 complaints)
8. Clothing (76 thousand 7 complaints)
9. White Goods (73 thousand 868 complaints)
10. Mobile Phone (68 thousand 572 complaints)

Sectors that satisfy their customers the most:

1. mother-baby-child sector
2. industrial machinery
3. real estate and construction
4. Internet platforms

The most curious sectors (The most visited areas):

1. E-commerce (27 million 738 thousand visits)
2. Finance (25 million 771 thousand visits)
3. Internet platforms (23 million 847 thousand visits)
4. Public (20 million 445 thousand visits)
5. Health (17 million 476 thousand visits)
6. Mobile Phone (16 million 120 thousand visits)
7. White Goods (15 million 989 thousand visits)
8. Audio – Visual Systems (14 million 446 thousand visits)
9. Computer (14 million 247 thousand visits)
10. Automotive (12 million 836 thousand visits)

Most visited brands:

1. Instagram (3 million 863 thousand visits)
2. Xiaomi (3 million 394 thousand visits)
3. Who Does the Number Own (3 million 133 thousand visits)
4. Trendyol (2 million 835 thousand visits)

Cities with the most complaints (per 100 inhabitants):

1. Istanbul (63.4)
2. Antalya (59.9)
3. Ankara (58.6)
4. Izmir (48.7)
5. Bayburt (45.1)

Cities with the fewest complaints (per 100 inhabitants):

1. Mus (1.3)
2. Hakkari (2)
3. Adiyaman (2,1)
4. Kars (2,4)
5. Pain (2.8)

Categories with the most complaints:

1. Visa brokerage and consultancy firms (419%)
2. Betting sites (347%)
3. Foundations and associations (274%)

Other highlights in the report:

• The most complaints came in December with 312,182 complaints.
• In the communication sector, the most unannounced problems were that operators made subscriptions to content services, demanding unfair fees, exorbitant increases in package prices with rising inflation, and failure to deliver the promised service.
• Complaintvar announced that it increased the number of users by 24% in 2022 to 9 million 250 thousand 533.