Today, companies use social media as an effective tool for the satisfaction of their consumers. It is a known fact that many companies answer questions on Twitter, Instagram or Facebook. PlayStation, one of these companies, is going through a significant change on the Twitter front.
From now on, PlayStation users will not be able to perform one-to-one support with PlayStation from Twitter. PlayStation, which has decided to terminate the service, will not evaluate support requests from Twitter as of August 1.
For the solution, go to the company’s website.
When the service is terminated, PlayStation users will be directed to the company’s site for a solution when they encounter a problem. Users who cannot find the solution they are looking for in frequently asked questions and help articles on the site will still be able to get support through the site.
The reasons behind Sony’s decision are currently unknown. Since both PlayStation 4 and PlayStation 5 are very popular at the moment, it would be quite logical to assume that the company has faced heavy social media traffic and aims to solve the clutter here directly on the site. Sony also recently paid a significant amount to acquire Bungie, so they may have followed such a method to cut costs.
On the other hand, gamers are not very happy with this situation. Many users say that interacting directly on Twitter is the only direct way they have to get help. Users also accuse PlayStation’s support unit of being inadequate.
On the other hand, Sony will continue to provide direct support for its users, but it wants its users to use the content on the PlayStation Support pages beforehand. In addition, transactions such as requesting a refund or resetting the password will be largely automated.
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