There has been a problem on the login screen of the Akbank mobile application for a while. Customers cannot perform their mobile internet banking transactions, and there are intense error reports regarding online banking and mobile login. After the long interruption, a statement from Akbank was expected and a statement was made on social media.
Akbank access problem continues
Currently, customers are stuck on the Akbank mobile application login screen and cannot perform their internet banking transactions. The first statement from Akbank said, “We are experiencing slowdowns and disruptions in our systems due to congestion. All of our units are working on the subject and we will continue to inform about the process. We apologize for the inconvenience you experienced.” was in shape.
Working hours extended
Akbank also stated that the branch working hours and EFT transaction time have been extended until 15.00.
Not the first!
Last year, Akbank had a memorable outage problem. Except for the mobile application, customers had problems accessing internet banking, ATMs did not work for a certain period of time, and even transactions could not be made on POS devices.
Stating that measures were taken to prevent this event from happening again, the bank opened all channels together with Akbank internet and Akbank mobile after a long interruption. In order to eliminate customer grievances, it was stated that between certain dates, customers would be able to withdraw and deposit money, pay their credit card debt and display transactions from ATMs of other banks with all Akbank cards, free of charge, and that the fees charged for certain transactions would be refunded.
Although it was said that measures were taken to prevent it from happening again, the incident happened again in the same period. We will provide up-to-date information in line with the statements to come from Akbank.
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