US-based Sonos is getting a lot of acclaim with its audio devices. However, the reason why the company is on the agenda today is not the success of the devices it has released. Numerous users have made some complaints to The Verge. The subject of the complaints was quite interesting.
According to the news shared by The Verge, users stated that more than enough products were sent when they ordered from Sonos’ website. Of course, having more products than you want is not something anyone can complain about. This is where things get mixed up. So what happened that users started to complain? Let’s see together.
Products claimed to be returned
Users who wanted to have Sonos speakers saw that much more products were shipped than after ordering on the website. You will say, “What is there to complain about?” because having more than you want is something that the great majority will like. However, Sonos first charged users extra for these overshipped products. Afterwards, he asked for these products to be returned.
At this point, users expressed their complaints by stating that they had to deal with many things due to this problem, which they claimed was caused by Sonos. Sonos apologized to users who suffered from the issue via e-mail. In addition, Sonos, which asked users to reply to the e-mail and return the excess shipments, suddenly became the target of criticism.
Although the situation was tried to be corrected in a short time, users who first paid an overcharge and then had to deal with returns due to this error caused by the system continue to express their complaints. Sonos, on the other hand, stated that they will do their best to find answers to all the question marks in mind after the victimization of the users.
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